6. Director, Service Delivery

 Job Group ‘Q’

Job Responsibilities

  • Implementing and maintaining service delivery standards;
  • Developing and updating framework for Monitoring and Evaluation in accordance to the design document and County requirements;
  • Ensuring that County projects’ interventions are effectively supported in terms of the assessment, design, implementation, baseline, monitoring, evaluation, transition, learning and documentation;
  • Participating in development of the annual work plan and budgets, ensuring alignment with technical approach;
  • Ensuring that core information for sectors is available;
  • Identifying the requirement for collecting baseline data, preparing terms of reference for and arranging the conducting of a baseline survey for service delivery;
  • Overseeing and executive Monitoring and Evaluation activities with particular focus on results and impacts as well as lesson learnt;
  • Ensuring timely communication of Monitoring and Evaluation findings at all levels;
  • Ensuring the successful development, elaboration and roll out of implementation strategies and operational guidelines;
  • Coordinating and ensuring the timely submission of a quality and comprehensive progress reports;
  • Guiding sectors in preparing their progress reports in accordance with approved reporting formats and ensuring their timely submission;
  • Preparing consolidation progress reports for management including identification of problems, causes of potential bottlenecks in the County project implementation, and providing specific recommendations;
  • Undertaking regular visits to the field to support implementation of Monitoring and Evaluation and identifying where adaptations might be needed;
  • Ensuring effective engagement with Government departments, Regional technical/sector representatives;
  • Preparing monthly and quarterly projects;
  • Any other duties as may be assigned from time to time.


  • Be a Kenyan citizen;
  • Bachelor’s Degree in Governance and Leadership, Business Administration, Public Administration, Political Science, Economics, Law, Entrepreneurship, Communication, Monitoring and Evaluation, Project Management or related field from a recognized University;
    Master’s Degree in any of the following disciplines: Governance and Leadership, Business Administration, Public Administration, Monitoring and Evaluation, Project Management or related field from a recognized University will be an added advantage;
  • Demonstrate relevant experience of not less than five (5) years in a similar position in the NGO, private or public sector;
  • Demonstrate understanding of Governance and Monitoring and Evaluation;
  • Excellent inter-personal communication and report writing skills; and
  • Demonstrate a high degree of professional competence and administrative capability.


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I would like to appreciate the government of kakamega county for being accountable and transparent. ,,,,,,,,,,,keep it up leaders

I hereby reapply in the office of controller management having done my certificate in Special Education at Maseno University, please Consider my request, Charity Wafula
Phone no.+254 700 713 551