DStv Kenya, Multichoice’s pay-tv service, is one of the popular pay-tv service providers in Kenya.
The company has had a fall out with some of its customers over pricing issues in the past.
This may be due to the presence of cheaper alternatives such as Zuku and GOtv.
In 2015, DStv announced that it would be increasing its prices and as expected, this decision did not augur well with customers.
In an effort to win back customers, the company announced that it would be revising its prices. The pricing strategy was basically a roll-back to the pre-2015 price hike.
Regardless, DStv is the OG of the pay-tv business and among the best service providers, in terms of quality.
DSTV decoder prices in Kenya are above average when compared to those by service providers in the pay-tv business.
Initially, the DStv Zappa decoder, Dish, and installation cost Ksh. 6,400 but they were recently reduced to Ksh. 5, 000.
The unveiled cost will cover Zappa high definition decoder box, cabling, satellite dish and installation fee in addition to a one-month free viewing of the select product which includes, Access, Compact, Compact Plus, Family or Premium bouquet.
The DStv Explora decoder costs Ksh. 12, 500.This cost covers the decoder, cabling, and installation.
This decoder is pricier because it comes with additional features such as video rental services and personal video recorder.
Still, this is a bit high considering that most decoders from other pay- tv companies cost below Ksh. 4,000.
But at least they have their GOtv product; hence, they still claim a considerable audience.
The company has 6 pay-tv packages.
DStv Kenya Packages and Prices
|Package||Channels||Price in Ksh. (Monthly)
|DStv Great Wall||9||630
|DStv Compact Plus||115||5425
DStv family packages offer you a family experience and it has incorporated channels that are appropriate for family viewing.
This package comes with 6 children channels, 8 featuring religion content, 3 for music 24 for general entertainment and movies, among others.
DStv access channels in Kenya are higher priced when compared to the cheapest services from other pay-tv companies in this category.
Some pay-tv companies charge as low as Ksh. 220 for the same number of channels, slightly lower, or more.
This may explain why a significant number of subscribers have either downgraded their packages or even opted out.
You can also enjoy DStv via your smartphone and tablet thanks to DStv Now.
This lets you live-stream a selection of the best DStv channels including M-Net Movies and SuperSport.
All you have to do is to download the DStv App on your handset(s).
This is a loyalty program by DStv and it seeks to reward its loyal customers. One of the ways this is done is by giving free extra channels at no extra cost.
GOtv promises “more exciting extras” for its loyal customers.
DStv Playbill and Payment Options
You can make payments via various platforms. The first is M-Pesa using the pay bill number 444900. You can also pay via CraftSilicon using VISA or MasterCard.
Other payment alternatives are Airtel money using the business name ‘GOTV’, orange money, direct debit and various banks. DStv Kenya Contacts.
DStv Kenya’s self-service platform allows you to clear error codes, pay subscriptions, and manage other subscription features.
Subscribers and third parties can contact DStv Kenya team via social media networks, shortcode, USSD, or physical address.
DStv Kenya Customer care contacts
Below are the specific contact details:
- Facebook: https://www.facebook.com/DStvKenya/
- Twitter: @DStv_Kenya
- WeChat: DStvAfrica
- Email: [email protected]
- Tel: +254 711 066 000 or +254 020 4236000
- Short Code: 22788
- USSD: *423#
Physical Address (Head Office):
Sarit Center, First Floor, Westlands
Some people have predicted that DStv services are on their death bed because of the many cheap alternatives in the market, but we can only wait to see.
Yes, more Kenyans have subscribed to cheaper pay-tv services since the digital switch and yes, this may spell doom for DStv unless strategic pricing is implemented.