Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers.
1. Manager – Carrier Technical Support
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 – 3 years
- LocationNairobi
- Job FieldEngineering / Technical ICT / Computer
Band: 4.1
Department: Technology Division
Role Purpose:
To be the key coordinator of Carrier Services Projects and Faults management cycle within Technology Division for all carrier customers.This involves coordinating all Carrier surveys and implementations (to ensure they are delivered as per SLA with Technology), developing improvement plans for problematic links and service inventory documentation in order to meet customer service level requirement while delivering serving excellence.
Key Duties and Responsibilities
- Coordinate all Carrier Service Implementation requirements end to end within Technology Division (From feasibility to implementation and handover process)
- Create and update inventory of Carrier customers link (all details including service designs)
- Coordination with Technology Fault Mgmt. teams: Enterprise Technical support (ETS) , Network Management Center (NMC) and Operations&
- Maintenance (O&M) to ensure all customer complaints are attended to and resolved within SLA. Mediate in case of delays by either party and thus reduce TTR.
- Reduce customer churn due to technical faults – target 5% of Carrier customers (15 services) per quarter.
- Prepare overall weekly, monthly and quarterly Fault Management reports for ETS & NMC
- Prepare reports of achievements against targets, and recommendations for improvement based on Projects (Surveys and Implementations) and Faults.
- Documentation of all customer setups (all service activation Documents, Service Design Diagrams provided during Handover of services) and have the ETS and NMC teams fully understand end to end setup details for all customer links.
- Develop and document Improvement plans for problematic links.
- Projects and Services Review meetings with Carrier Services on weekly basis & monthly basis
- Complete trainings on schedule internal trainings and staff development program.
Academic/ Professional Qualifications
- BSC degree in IT, Computer Science, Engineering, Telecommunications or any-related technical degree from a recognized institution.
- 2-3 years and above experience in a senior support role within the telecommunication industry.
- Professional Knowledge
- Experience with managing Enterprise and Wholesale customers’ expectations including project and Fault management
- Problem solving, troubleshooting and analytical thinking
- Ability to multi-task in a high pressured, time critical environment.
Professional Skills:
- Planning ,organizing and pro-active approach
- Team-work, communication and co-operation
- Self-motivated person able to work under minimum supervision
- Customer focused ,Team player, Efficient and results oriented
- Willing to work a flexible schedule to meet 24/7 business requirements
This position is open to Kenyan citizens only. If you are up to the challenge & fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
2. Business Development Manager – Mobile Financial Services (Mfs)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldSales / Marketing
Reporting to: Head of Marketing – MFS
Band:4.1
Department:MFS
Role Purpose:
To perform business development for MFS and support the enterprise team in regards to selling MFS products into various industry verticals within and outside Kenya. The person will be responsible for managing the development of MFS channels, eco-systems, merchant networks, paybill and pay for goods partners. The role will be responsible for the appointment and management of partners. The person will analyse, prioritize and deliver against MFS business growth opportunities within a strategic framewor
Key Duties and Responsibilities
- Develop and manage the Business Development strategy to ensure growth and development of existing and any new services, including but not limited to pay bill, merchant payments, agent network, banking partners and e-commerce payments.
- Research and screen potential MFs opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map.
- Develop, foster and maintain effective relationships with various businesses through the stake holders.
- Manage the development and execution of contracts and processes. Ensure that all negotiations are completed by the under the scope of Telkom Kenyas guidelines.
- Research MFS opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map.
- Provide regular management briefings minimum in a monthly status forum both written or in person on channel, competitor and overall market.
- Following up new business opportunities and setting up meetings/Communicating new product developments to prospective clients taking from end to end.
- Manage and communicate the full pipeline of opportunities being pursued and commutate the status regularly (monthly) to the MFS management team .
Academic/ Professional Qualifications
- Degree in Marketing or other relevant field (or equivalent).
- 5 years hands on experience in Business Development in a highly competitive commercial environment, MFS experience preferred.
- Have strong business/financial acumen with experience developing metrics and pricing and compensation programs.
- Relevant post graduate diploma or degree, Marketing/commercial focus preferred
- Swahili & English (fluent)
Professional Skills:
- Sales Management – experience with management of large sales teams achieving targets
- Partner Management – delivery of results through partners and SLA’s
- Customer focused – passionate about delivery of results to internal and external customers
- Commercially astute – solid understanding of market, competitor, & customer
- Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities into reality
- Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
- Financial Management – develop and manage budgets, drive down costs wherever possible.
- Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
3. Business Intelligence Manager – Mobile Financial Services (Mfs)
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 – 5 years
- LocationNairobi
- Job FieldICT / Computer
Reporting to: Head of Marketing – MFS
Band:3
Department:MFS
Role Purpose:
Responsible for all reporting to the Telkom Kenya MFS Management and Finance, including but not limited to reporting on MFS operational performance, investment plans, key performance areas and various other areas as required by the Telkom Kenya
Key Duties and Responsibilities
- Planning of the key MFS commercial strategies and the measurement of it against pre-defined criteria on a monthly and weekly basis.
- Responsible for information delivery across all business units.
- Provision of support to business users in relation to reporting and analytics. Liaise with senior management of the business unit to prioritize throughput.
- Research and screen potential MFs opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map.
- Business requirements gathering and assessment of the impact of business changes on the data warehouse.
- Provision of technical training and user groups to business community.
Academic/ Professional Qualifications
- Degree in Business, IT or other relevant field (or equivalent).
- 3-5 years relevant experience in a role within a business environment, having being exposed to all disciplines.
- Business experience preferred over pure technical experience.
- Mobile money experience is a distinct advantage
Professional Skills:
- Strong knowledge of BI reporting tools with SQL experience
- Exceptional report writing skills
- High level of problem solving skills, competency in Microsoft office applications , commercial sense – able to develop and assess financial impact through assuming and forecasting projections
- Project Management – experience with co-ordination of project teams achieving deadlines
- Partner Management – delivery of results through partners and SLA’s
- Customer focused – passionate about delivery of results to internal and external customers
- Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities into reality
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
4. Head of Trade Marketing
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldSales / Marketing
Reporting to: Director- Sales & Distribution
Band: 4.2
Department:Mobile Sales
Role Purpose:
The Head of Trade Marketing and Acquisition will create, drive and manage all promotional activity within the distribution & sales channel. They will also pro-actively drive the brand and ground level animations.
Key Duties and Responsibilities
- Strategically implement and supervise trade marketing initiatives in all the regions
- Grow and retain acquisitions within the regions as well as managing quality of the acquisition
- Budget ownership for all trade marketing activities
- Create all merchandise and in-store collateral
- Create, build and manage mass market/trade marketing animations and road shows
- Pro-actively seek to maximize SIM, devices and electronic airtime, profile and take-up.
- Creation of brand strategy and positioning
- Enforce processes and procedures for customer sign-up
- Work hand in hand with the Regional Sales team and giving them appropriate business advice and support
Academic/ Professional Qualifications
- Bachelor’s degree in Marketing or related field from a recognized institution
- Experience in similar position from a reputable organization (minimum 5+ years)
- Clear FMCG experience
Professional Skills:
- Strong market perception and understanding to select actions with the highest chances of success and growth
- Good knowledge of product marketing basics: marketing mix, exploiting market research materials
- Excellent communication / presentation skills (oral & written)
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
How to apply
Applicants should send CV’s to recruitment@telkom.co.ke
Updated on: 01/01/2018
Apply for Telkom Kenya Marketing Manager Job
Region: Nairobi
Reporting to: Regional Sales Manager
Department: Mobile Sales
Role Purpose: This position is responsible for effectively managing all available resources in order to maximize van/rig profitability and to maximize sales and exceed customers’ expectations whilst adhering to Telkom Kenya policies and procedures.
They will also create, drive and manage all activations and animations within the distribution and sales channel.
Responsibilities
- Maximize sales through effective sales trade management.
- Ensure customer expectations are exceeded in terms of service standards and product knowledge in order to grow the customer base.
- Develop cycle plan of activations and market storm route plans in liaison with Sales teams.
- Organize, recruit ground support teams and supervise activation on a day to day basis.
- Set up and management of Van/Rig
- Planning and management of Market storms and MITs
- Ensure supply chain management; stock administration, stock inventory and cash management flow.
- Observe and analyze market dynamics in order to optimize local market opportunities.
Qualifications
- Bachelor’s Degree in Commerce, Marketing, Accounting or a related field from a recognized Institution.
- 3-5 years’ in consumer and business marketing environment.
- FMCG experience will be an added advantage.
- Should be able to demonstrate understanding of the role to deliver commercial and brand objectives
- Strong communication and presentation skills.
- Capacity to propose solutions, make advices
Professional Skills:
- Good business awareness of trade activations, planning and operations.
- Firm understanding of retail trade dynamics
- Understanding of consumer marketing discipline.
Apply now >>
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Region: Nairobi
Reporting to: Head of Agency Network– Mobile Financial Services
Band:3
Department:Mobile Financial Services
Role Purpose:
Reporting to the Head of Agency Network – MFS, and overseeing the distribution administration Team, the role will be responsible for managing the operations and administration the Agency Team, handling escalations from the Call Centre relating to the distribution as well as daily MFS operations and processes. The Agency Administration Manager – MFS will also be responsible for continued monitoring of the the liquidity performance of the distribution as well as managing the processing of applications for the distribution channels.
Key Duties and Responsibilities
- Manage the day–to-day planning, the agency administration team and ensure the team adheres to the work schedule and achieves the required daily SLA targets and quality standards.
- Prepares and submits regular weekly statistical reports to management and the administration team providing analyses and action plans to that address areas of opportunity.
- Provide the statistical data on escalations from the the distribution channel to back office support at the contact centre
- Develop and maintain a database for Agents and Partners created on the mobile money system or other data repository, as required.
- Manage the channel recruitment process from receipt of the applications through to handing over the application to the product team, in line with the Channel recruitment process; once the applications have been completed the Agency administration team will continue the process with the distribution team.
- Provide recommendations for product and process development based on customer feedback and from the analysis reports of the escalations.
- Manage the Back-Office team, prepare Back Office weekly and monthly KPIs report for RA and Head of Product & Operations
- Commission calculations for the entire distribution, revenue share, airtime re-imbursement commission (check accruals for all commission structures), drafted for approval for payment
- Float management analysis-float level in the market up to the distribution team.
- Float prediction based upon analysis of float utilisation, and communication to the channels to ensure that there is sufficient orders.
- Analysis-revenue, costs, tariff, transaction type
- Airtime reconciliation between IN and CWS
- All wallets reconciliations-MIC super-agent, bank balance wallets etc.
- Undertake leadership of the Agency Administration Team and manage execution of section objectives.
- Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
- Maintain strong ties and consistent communication with Marketing and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelines
Academic/ Professional Qualifications
- Degree in Marketing, Business or other relevant field
- 3-5 years relevant sales and distribution experience
- Proven experience in managing Telco/Banking agency networks and sales and distribution operations.
Professional Skills:
- Proven management and motivation skills
- Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
- Adept in administration demonstrating a deep understanding in the adherence and formation of exhaustive processes
- Financial Management – develop and manage budgets, drive down costs wherever possible.
- Strong leadership skills
- Presentation and communication skills – superior, both written and oral. Experience in report writing.
This position is opened to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 12th January 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkomkenya.co.ke and quote the job title in the subject field. Only shortlisted candidates will be contacted.
Position: Internal Counsel
Region: Nairobi, Kenya
Reporting to: Head of Legal
Band: 2.2
Department: Corporate Affairs
Role Purpose:
To serve as in-house legal counsel of the business, advice on legal matters that impact the company, represent the company on matters of a legal nature and to support the company in the identification and management of legal risks.
Key Duties and Responsibilities
· Execute duties in a cost effective manner
· Contribute to the cost saving targets of the Legal function
· Engage with business unit managers to identify need for support and to understand their business challenges
· Communicate changes in laws that impact on the business in a timely and effective manner
· Review commercial contracts to ensure compliance and protect the interests of the business
· Represent the company in legal matters and prepare all relevant documentation for the court
· To advise on changes in the legal framework within which the company operates as and when such changes occur and to advise on amendments to business policies required by such changes.
· Provide legal support and advice in the negotiation and conclusion of contracts.
· Advise all departments on licenses, authorizations, other legal requirements for company projects.
· Represent the company in legal forums.
· Tend to the business’ litigation matters including suits initiated by the business and suits initiated against the business.
· To ensure that external legal counsel is briefed on a timely basis and thoroughly when appropriate.
· Engage in negotiations of legal nature on behalf of the business.
· Execute the People Management strategy of the business through compliance with all HR policies and procedures
· Ensure effective communication to all employees with regards to changes in the legal environment.
Academic/ Professional Qualifications
· Relevant Law Degree from a reputable recognized institution.
· Diploma from Kenya School of law (KSL) is a mandatory requirement.
· Must be an Admitted Advocate.
· 3 or more years’ experience in legal practice, law firm or as legal counsel for a large company.
Professional Knowledge
· Extensive knowledge of the laws of Kenya with a focus on law that impacts directly on the telecommunications industry.
· An ability to convey complex legal issues in easily understandable language.
Professional Skills:
· Personal Effectiveness and Credibility
· Influencing & Negotiating
· Strong interpersonal skills
· Pro-active &multi-tasking
· Resourceful
· Analytical thinking and problem solving skills – collects researches and anlyses data
· Accuracy and attention to details – prioritises and plans work
· Team-work and co-operation
This position is open to Kenyan citizens only. If you are up to the challenge & fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 31st December 2017 , please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.
I like the job
whow much do you pay per month
Iam a university student but I just like Telkom. will be on a long holiday .can I get the job ,Telkom is becoming marketable in my county so if you wish your sales to increase then contact me am a good marketer