GOtv Kenya, a subsidiary of Multichoice, is one of the major players in the pay-tv services in Kenya.
In August 2016, the ‘Home of African television’ slashed its monthly subscription fees for the Value and Lite bouquets.
While GOtv described this move as a show of commitment to deliver affordable digital family entertainment, mounting competition could have been a major influence.
GOtv faces competition from other pay-tv services such as Zuku, Startimes, and Bamba.
The stiff competition occasioned by the presence of several players in the market is likely to limit price increases in 2017.
Will we see more players entering the market? Maybe. The only constant is that competition will continue to mount. Subscribers can only hope that these prices will be slashed further in 2017.
That may explain why GOtv recently introduced a loyalty reward program, GOtv WOW. This rewards you with extra channels at no extra cost.
As expected, there is a condition:
You should stay connected to GOtv for three months continuously and paid on time in each of the three months and Safaricom airtime worth Ksh. 50 for GOtv Value or Ksh. 100 for GOtv Plus. Apart from the rewards, GOtv fees are also reasonable.
At present, a GOtv decoder and GOtenna retail at Ksh. 2,999. This starter kit comes with a free one-month GOtv Plus subscription.You can get the GOtenna separately for Ksh. 1000.
A new subscriber gets GOtv Plus and that means enjoying 43 local and international channels. After one month, the subscriber is free to choose the package that suits their viewership needs and pocket.
GOtv Kenya has three main packages: GOtv Lite, GOtv Value, and GOtv Plus.
GOtv Plus is the premium bouquet; hence, higher priced of the three while GOtv Lite is the cheapest. GOtv gives you the option to downgrade to cheaper packages.
GOtv Packages: GOtv Max, GOtv Plus, GOtv Value, GOtv Lite
|Package||No. of Channels||Price (Ksh.)|
|GOtv Max||42||Ksh. 1,200
|GOtv Plus||41||Ksh. 699
|GOtv Value||27||Ksh. 470
|GOtv Lite||17||Ksh. 260 p/m, Ksh. 590 every 3 months, Ksh. 1,500 annually|
GOtv Lite package comes with three-payment installment options: you can either pay monthly, quarterly, or annually.
GOtv subscribers have access to channel categories such as sports, entertainment, religious content, children’s programming, fashion, and food.
The level of access is, of course, dependent on the bouquet. Those subscribed to the GOtv Plus have access to more channel categories than those subscribed to the other two.
To activate GOtv, visit http://eazy.gotvafrica.com/en/ke/activations. All you need is to enter your details, including your IUC and then press the Activate button.
Payment Methods: Paybill, Card, Banks
GOtv offers you the freedom to choose from various payment options: you can make payments via M-Pesa (Business No.: 423655), Airtel Money (Business name: GOTV), Visa Card, PesaPal, CraftSilicon, or through local banks.
GOtv Kenya Eazy Self Service
This is GOtv’s online platform that offers customers the self-service option. This way, they can manage their subscriptions online.
Through this platform, you can find dealers or installers near you, learn about the various payment methods, get more details on your GOtv decoder, and clear error codes.
From experience, this platform is not very effective when it comes to clearing error codes. Most subscribers end up having to call customer care agents for assistance.
GOtv Customer Care Contacts
- Tel: +254711 066 000
- USSD: *423#
- Shortcode: 22688
- Email: Kenya@gotv.co.za
You can also reach them through Facebook and Twitter:
- Facebook: GOtv Kenya, Live it. Love it
- Twitter: @GOtvKenya, Live it. Love it
GOtv Kenya Head Office Location
You can also visit their physical location: Multichoice Kenya Ltd, First Floor, Westlands, Nairobi.
Update: GOtv and SuperSport have announced an exclusive sponsorship of GOtv Shield for the 5th year running promising its subscribers great footballing action that is a largely popular, country-wide tourney.
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