Business Development Manager Job at Commercial Bank of Africa

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Business Development Manager – Retail Sales


To market and sell the Bank assurance products to the bank customers with specific focus on CBA@work channel. The job function involves designing, implementing and coordinating the CBA@work Bank assurance sales strategy, crafting marketing initiatives aimed at sustaining portfolio
growth and achieving sales and income targets.

  • The job includes supporting completion and processing of applications;
  • providing scheme terms to the Corporates;
  • administration of service delivery by the service providers;
  • and providing customer services to optimize customer satisfaction.

The incumbent will also provide product and process training to relevant customer-contact staff in the branch and CBA@work distribution channel.


  • Achievement of Corporate and Personal insurance products sales targets (50%)
  • Quality of customer portfolio maintenance and renewal/cancellation services (20%)
  • Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance(15%)
  • Management of customer expectations (15%)


  • Excellent Interpersonal skills. Team player and able to work with minimum supervision
  • Selling and negotiation skills to prospect and close business to grow customer numbers and customer product uptake
  • Intimate knowledge of bank assurance products
  • Planning & organizing skills for effective time utilization in achieving the objectives of the position.
  • An understanding and application of commercial and financial principles.
  • Ability to view issues in terms of costs, profits, risks, markets and added value.
  • An understanding of the insurance legal environment and compliance issues related to insurance
  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Excellent verbal and written communication skills
  • Training techniques to structure and conduct training to the channel personnel
  • Technical and relationship management skills to effectively perform the mix of activities/tasks in a manner that consistently achieves high-quality standards or benchmarks.
  • Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.
  • Good presentation, influencing and negotiation skills


  • University Degree -Upper 2nd Class or equivalent.
  • At least 3 years working experience with insurance providers. Sales experience in insurance is an added advantage
  • COP in Insurance would be an added advantage. The successful candidate will be required to sit and pass the exams within 6 months of joining.
  • Proficiency in use of Microsoft Office Packages

How to apply

Interested and qualified? Go to Commercial Bank of Africa Ltd (CBA) career website on to apply